|
|
Programs: Global Seminar Series
The Global Seminar Series (GSS) provide insight to participants in the most advanced and cutting edge business and technology disciplines.
The GSS are marketed by agents in the regions/locations that they are to be delivered. Payment information is management by the local agents, however prospective
attendees may alternately make charge/credit card payment by clicking here.
The following are the seminars scheduled for the next four business quarters.
Customer Service Excellence
Description: This seminar provides attendees with the knowledge of how to deliver excellent customer service. Topics include, role of management, value of quality customer service, perception, customer experience management
(CEM) model, moments of truth, understanding the customer, positive attitude, difficult customers, customer expectations, resources, empathy, common complaints, win-win solutions, work/life balance, communication, etc.
Quarter: October-November-December, 2009
Region: Asia
Countries: India, Nepal
Cities: Bangalore, Kathmandu, Lucknow, Mumbai, New Delhi
Language: English
Healthcare Informatics
Description: This seminar provides attendees with an overview of healthcare information technology. Topics include,
basic computer and software skills needed from end-users, electronic health records, workflow/procedures, infrastructure,
databases, standards, business and clinical processes, quality improvement, physician adoption, legal and regulatory issues,
privacy, security, etc.
Quarter: January-February-March, 2010
Region: North America
Countries: Canada, USA
Cities: Boston, New York, San Jose, Toronto
Language: English
Bioinformatics
Description: This seminar provides attendees with an overview of the discipline of bioinformatics. Topics include,
information technology infrastructure, sequence analysis, analysis of mutations in cancer, prediction of protein
structure genomic sequence processing, RNA & DNA folding, etc.
Quarter: April-May-June, 2010
Region: Europe
Countries: UK, Italy
Cities: London, Rome
Language: English
Supply Chain Management
Description: This seminar provides attendees with the knowledge needed to manage the supply chain in an organization.
Topics include, customer demand forecasting, master production scheduling (MPS), material requirements planning (MRP),
capacity planning, and production activity control (PAC), inventory budgeting and management, lean manufacturing,
total quality management (TQM), six sigma, total employee involvement (TEI),
the theory of constraints (TOC), manufacturing technology, facility selection, etc.
Quarter: July-August-September, 2010
Region: Pacific
Countries: Australia, New Zealand
Cities: Auckland, Sydney
Language: English
|
|
Cutting edge disciplines